The telecommunications industry has grown and expanded immensely over the years. With millions of mobile phone services users, it has become imperative for companies to provide quality service to match their customer's requirements. Companies are struggling for market share by providing aggressive offerings. Customers are constantly being wooed by competitors, leading to customer attrition and financial woes. Companies need to constantly connect with their clients via multiple channels to stand apart from the competition and engage with them in a way that differentiates their brand and turns them into loyal customers.
Teckinfo has the necessary domain experience & the technology solution (Call/Contact Center Solutions for Telecom industry), It has provided major industry players the communication tools and expertise to reach out to their customers be it for answering their queries, registering complaints, follow up for payment reminders, providing value added services etc. & be connected with their customers proactively always.
• Easy to use
• Modular, Scalable & Reliable
• Personalized & effective interaction that gives a worthwhile experience to the customer
• Promotes Customer Retention & helps in future sale
• Provides quality service experience for all customers
• Comprehensive functionality & feature rich capabilities
• Rapid implementation enabling operation of multi-channel Contact Centers
• Fulfillment of inbound, outbound, blended & multimedia contact management requirements
• Maximize Productivity & Improve agent efficiency
• Leverage existing investments, lower TCO
• Minimize Operating Costs
• Increase profitability by optimizing efficiency of your people & systems.
• Enhance customer experience across every channel and touch point
• Inbound calls are routed in efficient and intelligent manner
• Great customer experience increases customer retention and opportunities to cross sell
• Optimal use of all staff resources resulting in increased efficiency and profitability
Confirm orders for the e-buyers to ensure proper delivery of a product. Get an access of genuine buyers. Generate an automated call to every customer who chooses to buy swith you through Cash-on-Delivery model.
Retain customers that otherwise would be lost due to payment failures. Help buyers complete their transactions by either directly mailing them the transaction gateway or ask them to proceed with the transaction again.
Avoid door rejections and losses. Prior the order is dispatched for delivery, call the buyer to assure his availability. Generate an automated call seeking for a response for order authentication.
Arrange an automated call for the buyer in order to reschedule the delivery date or cancel the order. Eliminate the unnecessary costs of delivering the orders by checking buyers available.
Confirm the address entered by the buyer enabling avoiding lost orders. This happens through the text-to-speech conversion of the address entered by the client. Allow customers confirm his address to prevent any error in delivery due to incorrect address.
Inform your buyers in advance about the delay in delivery of the orders placed. Keep your customers informed about the issues due to late deliveries and ensure superior customer service.