Call management for Education

Challenges

Education has come out as one of the most growing sectors due to the sharp increase in literacy rates and the number of graduates coming out each year. With the increase in the need for education and personal attention to students, keeping a track of every detail provided by each student is important. As the sector deals with a large volume of students, creating a personalized database manually is a daunting task. Using call management system is an effective way of understanding each student's requirements and creating a database accordingly.
Nits was looking out for a solution which could:
• Track student calls to avoid loss of data.
• Categorize student database as per their requirements.
• Facilitate after-working hours availability.
• Record calls to understand the student's query.
• Help in providing personalized guidance to each student

Solution and benefits

Healthcare industry is considered as one of the noblest sector. But, with the increase in ease of communication, patients demand more efficient interaction with the doctors. Therefore, it is important to install a management system which can help hospitals and clinics not miss out on the calls from their patients.
NITS enjoyed the following benefits:
• Cater to the requirements of local students.
• Respond to student queries even after office-hours
• Provide personalised feedback

Key product features


COD confirmation

Confirm orders for the e-buyers to ensure proper delivery of a product. Get an access of genuine buyers. Generate an automated call to every customer who chooses to buy swith you through Cash-on-Delivery model.

Order conversion

Retain customers that otherwise would be lost due to payment failures. Help buyers complete their transactions by either directly mailing them the transaction gateway or ask them to proceed with the transaction again.

Dispatch confirmation

Avoid door rejections and losses. Prior the order is dispatched for delivery, call the buyer to assure his availability. Generate an automated call seeking for a response for order authentication.

Non-delivered receipts

Arrange an automated call for the buyer in order to reschedule the delivery date or cancel the order. Eliminate the unnecessary costs of delivering the orders by checking buyers available.

Address Authentication

Confirm the address entered by the buyer enabling avoiding lost orders. This happens through the text-to-speech conversion of the address entered by the client. Allow customers confirm his address to prevent any error in delivery due to incorrect address.

Non-delivery services

Inform your buyers in advance about the delay in delivery of the orders placed. Keep your customers informed about the issues due to late deliveries and ensure superior customer service.

Our Clients